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Case Study:
Strengthening IT Outsourcing in the Disability Services Sector
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Client Organisation
The client is a prominent disability services organisation based in Canberra, Australia. It supports individuals with disabilities through accommodation, employment pathways, and community programs. With a strong focus on inclusivity and empowerment, the organisation plays a critical role in enabling people with disabilities to live fulfilling lives. It employs a diverse workforce and serves a wide client base across the ACT region. To sustain growth and deliver high-quality services, the organisation identified the need for more reliable IT infrastructure and vendor support.
Project Overview
In May 2023, the organisation sought to strengthen its IT systems and improve service efficiency. It faced challenges in navigating a complex IT outsourcing market while balancing quality requirements with strict budget constraints. Selecting the right vendor required a structured approach, as the decision would directly impact both internal operations and frontline client services. The need was not only technical but strategic, as better IT support would free resources to focus on the core mission of client empowerment.
Sedha's Role
Sedha Consulting was engaged to guide the organisation through the vendor selection and negotiation process. Sedha worked closely with executives and operational teams to refine requirements and identify essential vendor criteria. Using its expertise in vendor management and commercial negotiation, Sedha facilitated discussions with shortlisted providers and ensured proposals were assessed against both service quality and budget expectations. Sedha’s structured process provided clarity, mitigated risks, and gave the organisation the confidence to progress with a preferred vendor. The engagement was completed within a short timeframe to minimise disruption and ensure business continuity.
Results
The organisation secured a reliable IT outsourcing arrangement that met operational needs and respected budget limits. The improved IT infrastructure strengthened internal processes and enabled greater service efficiency. Staff gained access to more responsive IT support, reducing downtime and administrative burden. Most importantly, the outcome allowed the organisation to redirect resources towards frontline services, creating more opportunities for people with disabilities to access employment, accommodation, and community programs. This case demonstrates how strategic consulting can deliver measurable value in the disability services sector.