Join Us
We believe in building futures together. Whether you’re an experienced professional ready to take the next step, a student eager to learn, or a business looking to collaborate, there’s a place for you here. .
Case Study:
Leading Insurer, Building a Future-Ready Procurement Function
114
Client Organisation
The client is one of Australia’s major life insurers, employing over 1,000 people and generating more than AU $400 million in annual revenue. It provides superannuation, insurance, and investment solutions nationwide. At the time of engagement, the organisation was undergoing significant business transformation and required procurement maturity to support operational resilience, technology adoption, and future growth.
Project Overview
Following the sudden departure of the General Manager of IT Sourcing & Procurement, the organisation required immediate leadership to stabilise procurement activity. Key priorities included designing a new procurement strategy, establishing consistent processes, and preparing a handover for the newly appointed GM. Sedha was engaged to refine the vendor-management framework, lead a critical RFP for data services, and provide additional input into the insurer’s cloud strategy. The assignment spanned transformation, technology delivery, and operational improvement, ensuring procurement capabilities were not only maintained but enhanced during the leadership transition.
Sedha's Role
Sedha Consulting deployed an experienced resource to lead the engagement over an 18-month period. Activities included:
Procurement Strategy and Process Design: Establishing end-to-end workflows, roles, and governance mechanisms.
Vendor Management Framework: Introducing oversight, accountability, and performance metrics to strengthen supplier relationships.
RFP Leadership: Designing and managing a competitive RFP for data services to deliver cost savings and strategic vendor alignment.
Capability Tools and Organisational Design: Delivering templates, policies, and a new organisational structure to support the incoming GM.
Sedha’s structured, consultative approach brought together IT, Finance, Legal, and business stakeholders, fostering alignment and continuity across functions.
Results
The client received a complete procurement transformation toolkit, including strategy documents, process maps, templates, and a refreshed vendor-management framework. Outcomes included:
Efficiency Gains: Streamlined processes reduced cycle times and improved team productivity.
Cost Savings: The structured RFP delivered stronger negotiation leverage and favourable vendor terms.
Faster Delivery: Defined governance and decision-rights enabled smoother execution across business units.
Stronger Governance: Enhanced transparency and accountability reduced procurement risks.
In addition, valuable contributions to the cloud strategy ensured alignment between procurement, technology, and broader business goals. The incoming GM inherited a future-ready procurement function, embedded in strong organisational design and positioned for long-term success.