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Case Study:
Energy Sector Client, Microsoft O365 Employee Lifecycle Process Review
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Client Organisation
The client is one of Australia’s leading integrated energy companies, with operations across electricity generation, retail, and natural gas. The company employs over 5,000 people and services millions of customers nationwide. In 2018, the client was executing several large-scale transformation programs to modernise IT operations and strengthen compliance. As part of this, the client needed to ensure employee lifecycle processes aligned with licensing and governance requirements, particularly for Microsoft O365, which was a core collaboration platform for staff and contractors.
Project Overview
The client required an assessment of its onboarding, offboarding and cross-boarding processes for staff and contractors in relation to Microsoft O365 licenses. The existing practices were fragmented and not fully aligned with software asset management (SAM) compliance requirements. This posed risks around cost leakage, unused licenses, and audit exposure. To support a broader SAM transformation, Sedha Consulting helped review existing practices and provide clear, actionable recommendations for improvement.
Sedha's Role
Sedha Consulting worked directly with IT managers and shared services teams to document the end-to-end employee lifecycle processes relating to Microsoft O365 licenses. This included structured workshops and group discussions to capture current practices and identify pain points. Sedha chaired working sessions to facilitate agreement on required changes and ensure alignment with SAM principles. Over a three-month period, Sedha produced a detailed report outlining the current state and a set of process improvement recommendations. The deliverables were designed to be integrated into the wider SAM transformation program, ensuring long-term governance and compliance.
Results
The engagement provided the client with a clear understanding of its O365 license management risks and opportunities. The documented processes and recommended improvements established a structured foundation for license allocation, transfer, and termination. This reduced compliance risk, improved audit readiness, and created potential cost savings through more efficient license usage. Importantly, the work allowed the client to embed consistent and transparent processes that could scale with its workforce. The outputs directly supported the larger SAM transformation program, accelerating progress and enabling stronger IT governance across the organisation.